Upon dispatch of your order, we will supply you with the Australia Post satchel tracking number.
We are unable to track orders for products that are shipped from 3rd party warehouses. We are also unable to track international orders.
In the event an attempt by our carriers is made without delivery, a card may be left stating that your parcel is ready to pick-up at your local post office. We strive to personally deliver your items and obtain a signature. When no one is home to accept your parcel, or if the item can't be left in a safe spot, we'll leave a card to let you know where you can collect it. To collect your parcel, simply take the card, proof of ID (with signature), and proof of address to the Post Office listed on your card.
Please note that orders with multiple items will have items shipped individually and may arrive at different times, so delays may occur and will be delivered separate to other items purchased in the same basket.
Please note large items (e.g. backboards) are sent using a courier service, associated delivery costs will be applied upon checkout, and depending on your location you may be contacted for extra charges. These items must be sent to a residential or work place, and cannot be delivered to PO Boxes.