Refunds and Exchanges Policy
OUR RETURNS POLICY
Basketball NSW will provide a refund or replacement product in the following circumstances only:
a product becomes defective through no fault of the customer;
a product is not fit for its stated purpose;
a product does not match the description or sample;
a product has defects that were not obvious;
a product is not safe;
a product ordered by the customer is no longer available; or
the person or organisation billed did not originate the charge due to fraudulent use of credit cards or other such circumstances.
Basketball NSW will not provide a refund simply for a change of mind or for a wrong decision.
Products returned must be delivered to Basketball NSW within 14 days of the original delivery date in a re-saleable, original condition – unused, undamaged, unsoiled and with the tags still attached.
Basketball NSW is unable to accept items that have had the tags removed (apparel), have been customised, used or damaged in any way including packaging.
For a refund or exchange, please allow 14 days from the day you return your product for your account to be credited or an online credit to be issued.
There is no return on personalised products or sale items purchased from spalding.com.au except as required by law or as provided for under Spalding’s refund terms and conditions.
Unfortunately, we cannot accept returns for any items that were purchased elsewhere and not at https://bnsw.shopdesq.com/. For items purchased at a Basketball NSW event at one of our pop-up stores, please contact Basketball NSW via email@example.com for more information.
If you change your mind and wish to exchange your purchase, you are responsible for all return postage costs. To supply your replacement item, Basketball NSW will recharge you for further shipping charges.
Basketball NSW will only refund shipping and handling charges to your bank account by EFT if you have received an incorrect item or if you received a damaged/faulty product as outlined above. A copy of your Basketball NSW tax invoice may be requested as a proof of purchase.
HOW TO RETURN AN ITEM
Please contact Basketball NSW within 21 days of the original delivery date via firstname.lastname@example.org for an exchange or refund form, stating your name, delivery address and order details. You will be provided with the most relevant return form and details on how to send your item back.
In the instance that you receive a faulty product, via email@example.com please provide us with your name, your invoice number, product name and the fault you have found with the product and a photo if possible. Please let us know if you are seeking a replacement, exchange, credit or a refund. We will supply you with a prepaid post-pack so you can send the product back at no charge.